Privacy Policy

Introduction

This Privacy Policy outlines how Memo, operating under Curacao license (Antillephone N.V.), collects, uses, and protects your personal information in compliance with the applicable data protection regulations in the United Kingdom. We are committed to safeguarding your privacy and ensuring your personal data is handled in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Data Collection

Memo collects various types of personal data to provide our online casino services effectively. The types of data we collect include:

• Registration Data: This includes your name, date of birth, address, and contact details, which you provide when creating an account with us.
• Payment Details: Information necessary to process transactions, including credit card details, bank account information, and other payment-related data.
• Technical Logs: We automatically collect data such as IP addresses, browser type, operating system, and pages viewed while using our services through cookies and other tracking technologies.

Purpose of Data Usage

The personal data collected by Memo is used for the following purposes:

• Account Management: To create, maintain, and manage your account with us, including processing your transactions and providing customer support.
• Marketing Communication: With your consent, we may use your data to send promotional materials and offers related to our services. You can opt-out of these communications at any time.
• Anti-Fraud Checks: To protect our platform and users against fraudulent activities, we utilize your data to monitor transactions and detect suspicious behavior.
• AML Compliance: In line with anti-money laundering regulations, Memo collects and processes your data for compliance and reporting purposes.
• KYC Procedures: We are required to verify the identity of our users to ensure compliance with legal obligations. This may involve collecting additional documentation from you.

Data Sharing

Memo may share your personal data with third parties under the following circumstances:

• Payment Providers: We disclose information necessary for processing your payments to our trusted payment service providers.
• Verification Partners: Personal data may be shared with third-party verification services to confirm your identity and ensure compliance with applicable regulations.
• Regulatory Authorities: We may be required to disclose your data to governmental agencies or law enforcement authorities as mandated by law.

User Rights

As a user of Memo, you have specific rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you and obtain a copy of that data.
• Right to Deletion: You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request the restriction of the processing of your personal data in certain situations, such as when you contest the accuracy of the data.

To exercise any of these rights, please contact the support team.

Cookie Policy

Memo uses cookies and similar technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate the site and use its features.
• Analytical Cookies: We utilize these cookies to gather information about how our users interact with the site, allowing us to improve performance and user experience.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

Data Security

Memo takes the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. These measures include encryption, firewalls, and access controls.

Despite our efforts, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Thus, while we strive to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

Memo reserves the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we will notify you of significant changes via email or through a notice on our platform. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact the support team for further assistance.

Conclusion

This Privacy Policy outlines our commitment to protecting your personal data and your rights as a user of Memo. We encourage you to review this document regularly and stay informed about how we manage your information. Your trust is important to us, and we are dedicated to ensuring your privacy and security while you enjoy our online casino services.